Comments on: HOWTO: Lose your customer http://floatingsun.net/2006/04/06/howto-lose-your-customer/?utm_source=rss&utm_medium=rss&utm_campaign=howto-lose-your-customer Mon, 06 Feb 2012 12:32:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ramachandran http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-169862 Ramachandran Wed, 15 Apr 2009 19:59:35 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-169862 I signed up for remit2india since they said they have a scheme where they will transfer money if the conversion rate is higher than a specified one. I don't have a home phone, so they call my cellphone almost every week to "help me get some offers" on money transfers. Worse, they call me during my work time in the afternoons. I never made any transfers through them because they (still) annoy me with their phone calls. I signed up for remit2india since they said they have a scheme where they will transfer money if the conversion rate is higher than a specified one. I don’t have a home phone, so they call my cellphone almost every week to “help me get some offers” on money transfers. Worse, they call me during my work time in the afternoons. I never made any transfers through them because they (still) annoy me with their phone calls.

]]> By: DSS http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-97143 DSS Thu, 21 Aug 2008 04:58:32 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-97143 I am an NRI in US. Many years back, I made the mistake of registering for their service but then realized that their exchange rate is really bad as compared to ICICI's Money2India. I decided to abort the process. Unfortunately, they now had my email address and have since continued to bombard me with emails and phone calls. Despite repeated requests on phone as well as emails, no response! Today, I was flabbergasted to receive a call on my cellphone! In US, I pay for incoming calls. Now I am worried that I am going to be swamped with these stupid calls. I just can't understand how this stupid company expects me to ever even use their service when they've so annoyed me with their spamming. Some stupid jerks seem to be running this organization I am an NRI in US. Many years back, I made the mistake of registering for their service but then realized that their exchange rate is really bad as compared to ICICI’s Money2India. I decided to abort the process. Unfortunately, they now had my email address and have since continued to bombard me with emails and phone calls. Despite repeated requests on phone as well as emails, no response!

Today, I was flabbergasted to receive a call on my cellphone! In US, I pay for incoming calls. Now I am worried that I am going to be swamped with these stupid calls. I just can’t understand how this stupid company expects me to ever even use their service when they’ve so annoyed me with their spamming. Some stupid jerks seem to be running this organization

]]> By: Raja Balakrishnan http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-83480 Raja Balakrishnan Fri, 25 Jul 2008 18:22:22 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-83480 I had a very bad experience with Remit2India. They have the worst customer service I have ever come across so far. They do not have a way to stop the transaction once you sumbit the order. There is no way you can reach the right person to talk with - all customer service representative talk like people who have not even passed 10th grade. They asked me to send the cancel request to their email address (funny - they wont talk to the customer), there was no resposnse about it and the money eventually got debited from my account. Does anyone know if there is a way to file a grievance against this company? something like SEBI or TRAI to regulate this kind of companies? ~Raja I had a very bad experience with Remit2India. They have the worst customer service I have ever come across so far. They do not have a way to stop the transaction once you sumbit the order. There is no way you can reach the right person to talk with – all customer service representative talk like people who have not even passed 10th grade. They asked me to send the cancel request to their email address (funny – they wont talk to the customer), there was no resposnse about it and the money eventually got debited from my account.

Does anyone know if there is a way to file a grievance against this company? something like SEBI or TRAI to regulate this kind of companies?

~Raja

]]> By: maitri http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-80442 maitri Tue, 22 Jul 2008 06:37:07 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-80442 Yes you should talk to them, as per my experience is concerned remit2india is offering good customer support, (surprised in your case!!) they will give ur money back i am sure.. Yes you should talk to them, as per my experience is concerned remit2india is offering good customer support, (surprised in your case!!) they will give ur money back i am sure..

]]> By: Diwaker Gupta http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-72095 Diwaker Gupta Tue, 08 Jul 2008 17:20:18 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-72095 @daya: Sorry to hear about that. Did you talk to the Remit2India people? You should get them to reimburse you for lost money. @daya: Sorry to hear about that. Did you talk to the Remit2India people? You should get them to reimburse you for lost money.

]]> By: daya http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-65371 daya Tue, 17 Jun 2008 04:27:48 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-65371 We received a little amount from US.thanks to Remit to India team who is not intrested to solve this issue for last two years...Its really pitty, that they can not take care of their customers.my whole family is settled in US and Canada...and i have strongly advised them not to use REMIT TI INDIA channel any more for any sort of transaction. worst service!!!! We received a little amount from US.thanks to Remit to India team who is not intrested
to solve this issue for last two years…Its really pitty, that they can not take care of
their customers.my whole family is settled in US and Canada…and i have strongly advised
them not to use REMIT TI INDIA channel any more for any sort of transaction.
worst service!!!!

]]> By: tekssmeaxia http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-51639 tekssmeaxia Mon, 05 May 2008 20:23:08 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-51639 Competence, like truth, beauty, and contact lenses, is in the eye of the beholder. -- Dr. Laurence J. Peter ---------------------------------------------------------------------------------------------------- http://xanga.com/adelinefordqe Competence, like truth, beauty, and contact lenses, is in the eye of
the beholder.
– Dr. Laurence J. Peter

—————————————————————————————————-
http://xanga.com/adelinefordqe

]]> By: MB http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-32162 MB Sat, 01 Mar 2008 20:53:39 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-32162 Hi Diwaker, Looks like you are not alone. I too had a similar experience, blogged online: http://www.garamchai.com/articleRemit2India.htm Hi Diwaker,
Looks like you are not alone. I too had a similar experience, blogged online:
http://www.garamchai.com/articleRemit2India.htm

]]> By: Jojo http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-28099 Jojo Wed, 23 Jan 2008 16:18:55 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-28099 Thank you guys...remit2india really sucks from my experience a few years back..I was thinking they would have improved over the years... Thank you guys…remit2india really sucks from my experience a few years back..I was thinking they would have improved over the years…

]]> By: Vinay http://floatingsun.net/2006/04/06/howto-lose-your-customer/#comment-16139 Vinay Mon, 10 Sep 2007 17:55:08 +0000 http://floatingsun.net/blog/2006/04/06/631/#comment-16139 Well, I am glad I thought to check if Remit2India's customer service has improved or not. I was just about to make one transfer and now will have to find a better option. I do have an interesting story of one transaction that I did using remit2india. It was few years back. My parents live near Delhi and remit2india sent the draft to someone in Bombay. The person was kind enough to inform my father and post it to the correct address. For a long time remit2india kept the status as 'in delivery' for that transaction and I kept checking with them as to figure out if they had any status. They could not find out anything and after a while I let it go as my father got the draft because of a stranger's honesty/kindness and I figured out that it was hopeless to call customer service and get any useful information. Well, I am glad I thought to check if Remit2India’s customer service has improved or not. I was just about to make one transfer and now will have to find a better option. I do have an interesting story of one transaction that I did using remit2india. It was few years back. My parents live near Delhi and remit2india sent the draft to someone in Bombay. The person was kind enough to inform my father and post it to the correct address. For a long time remit2india kept the status as ‘in delivery’ for that transaction and I kept checking with them as to figure out if they had any status. They could not find out anything and after a while I let it go as my father got the draft because of a stranger’s honesty/kindness and I figured out that it was hopeless to call customer service and get any useful information.

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