They have a new promotion for 3.9 cents on the first purchase. The call quality is as good as Reliance and they provide local access numbers.

I would like to tell you that Airtel Call Home as a product is NO GOOD, and the customer service is BAD and VERY POOR.

Airtel people have hired Quasar Media as there ORM (online reputation agency) to create good words, but they dont understand simple thing that if product is poor than ORM will not help.

Airtel Call Home SUCKS

A minute later, I get another call from Airtel and I ask for the Manager again. This time, the guy says he is the manager. I told him that I have told multiple times to stop calling me. He starts to argue that there are dozens of call centers all over India and I can get calls from anywhere. I start to tell him that once I have informed one person in your company, this harassment must stop. At this time, he starts to abuse me with slurs in Hindi.

Airtel must pay more attention to who they are hiring and to their policies on call center management. Not only are they going against laws of USA and India, this truant unmonitored behaviour by their staff should not be tolerated.

…

Dear Sir/Madam,

This is to bring to your attention a problem I am facing since 12th April, 2008.

On 11th April, 2008, I activated GPRS on my mobile because I had to travel to Gujarat for a week. It was activated instantly. However, after repeated sms/calling 121, I did not get the settings for my Imate SPL mobile. Infact my mobile was blocked for calling 121 and I was advised that I should contact only through SMS which will be replied in 24 hours.

After searching on the internet, finally I found the settings on 12th April, 2008 when I was in Ahmedabad. However, the speed was so poor/pathetic that immediately I sent an SMS to deactivate my GPRS. However, I got error “FAILURE TO DEACTIVATE SERVICE. PLEASE TRY LATER.” When I called 121, I was told that since my mobile was from Bombay, I have to call a Bombay number 9892098920 to deactivate the same.

Instantly I called that number and the executive took my complaint. However, when I found that my money was being deducted for the next two days, I sent an email on 15th April, 2008.

After that, I have been continuously calling helpline 121, sending emails, have personally visited your Kandivli relationship centre but my problem still continues.

Everyday Rs.14.99 is being deducted from my mobile. I did get refund a few times but what about my time that is being wasted in calling everyday to your 121 and giving my complaint.

I believe now each and every executive at your Mindspace office knows my voice. Till date, almost each and everyone has assured me that ‘YOUR PROBLEM WILL BE SOLVED IN 2 HRS., IN 6 HRS., IN 24 HRS’ etc. but nothing has been done. One particular gentleman Mr.Sheetal Mohite asked me to personally call him and check about the status of my complaint but after that he was not approachable. Once, I was informed that he is not available but he will call me back. Till date nobody has called back.

A few times, some people called me from Airtel saying that they are calling from the head office and also refunded my money and said ‘YOUR PROBLEM HAS BEEN SOLVED’.

Also, I keep getting messages that ‘YOUR PROBLEM HAS BEEN SOLVED’ and ‘YOUR MONEY IS BEING REFUNDED’ but these are only SMS, I didn’t get money whenever I got SMS but a few times I did get money refund but without any SMS.

Why does it take 50 days to solve this simple problem?

I would have simply discontinued this pathetic service but the problem is I have just printed 10,000 brochures and 1,000 visiting cards and have got the number on a lot of my websites.

Please solve this problem at the earliest because I don’t have any other options but to keep calling 121 and keep posting to various consumer centres/public interest blogs/reviews on the internet about Airtel.

A general search on “airtel sucks” on Google would bring a lot of them. Anyway, there are thousands of complaints already and I don’t think another addition makes any difference.

I wish I could get Shahrukh Khan’s email to just check from him why he goes “ga-ga” in ads over this rubbish service.

Thanks & Regards,

Mustafa K.

09987911599

Copy : Consumer forums and various blogs on the internet

Rs. 304.28 have been charged or say looted by Airtel from my account on 20/05/2008, and when I complained to Airtel call centre they replied that I have downloaded some games from “AIRTEL LIVE”.

I had not used any service nor I used Airtel Live, (also I don’t have any GPRS service activated).

Now I feel cheated and fooled as I cannot do anything and even when I know that I am true and right.

I am not getting any proper response or reply from any of Customer Service centres.

Now I am planning to stop using Airtel Prepaid services and switchover to some other Mobile Operator.

Sanjay Goswami
Vadodara-Gujarat
+91-9898115011

Reliance India is utterly unrealiable too. Mabe it’s finally time to check out other promising competion like G3 Telecom (g3telecom.com) etc. If Airtel and Reliance don’t clean up their act together, then I’d say hasta la vista.

check out the new http://www.airtelcallhome.com the service is offerred at 5 cents

thats really cool, and the call clarity is awsome.

Gaurav